Privacy Policy

Last Updated: November 12, 2025

Introduction

Welcome to GoatBest ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

When you register or make a purchase, we collect:

  • Name and contact information (email, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment processors)
  • Account credentials (username and encrypted password)
  • Order history and preferences

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

Purchase Information

  • Product selections and preferences
  • Transaction details and order history
  • Customer service communications
  • Reviews and ratings you provide

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to inquiries
  • Personalize your shopping experience
  • Send promotional emails and special offers (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Manage VIP customer status and benefits
  • Analyze shopping patterns and preferences

Information Sharing and Disclosure

We may share your information with:

  • Payment Processors: Stripe, PayPal, and Sellix to process transactions securely
  • Shipping Partners: To deliver your orders
  • Service Providers: Companies that help us operate our business (hosting, analytics, marketing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

Important: We never sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure password hashing (bcrypt)
  • Regular security audits and updates
  • Restricted access to personal data
  • Secure payment processing through certified providers
  • Firewall protection and intrusion detection

Note: While we strive to protect your information, no method of transmission over the Internet is 100% secure. Please use strong passwords and keep your login credentials confidential.

Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Opt-Out: Unsubscribe from marketing emails
  • Data Portability: Receive your data in a portable format
  • Object: Object to processing of your personal data
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@goatbest.com

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us improve site performance
  • Functional Cookies: Remember your preferences
  • Analytics Cookies: Understand how you use our site

You can control cookies through your browser settings. Note that disabling cookies may limit some functionality. See our Cookie Policy for more details.

Third-Party Services

We integrate with the following services:

  • Stripe: Payment processing
  • PayPal: Alternative payment method
  • Sellix: Cryptocurrency payments
  • GoHighLevel: Customer relationship management
  • MongoDB Atlas: Secure data storage

These services have their own privacy policies. We encourage you to review them.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

You may request deletion of your account and data at any time through your account settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@goatbest.com

Support: support@goatbest.com

Address: GoatBest Premium Sneakers, 123 Sneaker Street, New York, NY 10001

Regional Privacy Rights

For EU Users (GDPR)

Under the General Data Protection Regulation (GDPR), you have additional rights including:

  • Right to be informed about data processing
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

For California Users (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Know what personal information we collect
  • Know whether we sell or disclose personal information
  • Access personal information we have collected
  • Request deletion of personal information
  • Opt-out of the sale of personal information (we do not sell)
  • Non-discrimination for exercising your rights

Marketing Communications

With your consent, we may send you marketing emails about:

  • New product releases and restocks
  • Special promotions and discount codes
  • VIP customer benefits and exclusive offers
  • Seasonal sales and limited-time deals

You can opt-out anytime by clicking "Unsubscribe" in any email or updating your preferences in your account settings.

Your Security is Our Priority

We use industry-standard encryption and security measures to protect your data. Your payment information is never stored on our servers - it's processed securely through certified payment providers. Your password is encrypted using bcrypt hashing and cannot be recovered by anyone, including our staff.